proNX SLA Portal

Service Assurance with Confidence

Guarantee of Service Level Agreements (SLAs) has become a hard and fast requirement in the rapidly growing mobile backhaul market, and this will no doubt soon apply to the Ethernet business services and content delivery markets as well. Service providers now must be able to constantly demonstrate they are delivering the level of service promised.

BTI's proNX™ SLA Portal is a powerful and intuitive web-based solution enabling effective SLA management. Providing tracking, reporting, and real-time access to SLA data, proNX™ SLA Portal is a best of breed solution built from an operator's perspective that provides the tools necessary to monitor and assure SLAs and to proactively optimize resources as network demands evolve.

proNX™ SLA Portal Circuit Manager Dashboard Summary View

Key features and benefits

Simple to Use and Quick to Deploy

proNX™ SLA portal is straightforward to configure across a wide variety of operations metrics. An extremely intuitive web-based tool featuring an overall summary view allows operators to monitor SLAs in real-time and make necessary changes promptly. proNX™ SLA Portal is part of a hosted solution, which helps speed implementation and ease training.

Flexible, Adaptable and Easy to Customize

Providers can fully customize, brand, and configure the tool to their specific environment, including how circuits are viewed, how SLA parameters are measured and tracked, the reports that can be created, and more. As well, the proNX™ SLA Portal allows operators to partition resources and allow customers (and even their customers) to securely access the information they need by themselves and see the service performance they're getting.

Proactive Event Management

Using proNX™ SLA Portal's alerting and trouble-shooting functions, operators can immediately identify potential service impacting issues and get to the root cause of a possible SLA breach. If events are raised, alerts will make operations staff aware of a possible breach and enable them to initiate recovery actions so that issues can be mitigated rapidly before an actual breach occurs.

Differentiated Service Offerings

With support for three levels of performance monitoring along with threshold setting, proNX™ SLA Portal can be used to deliver preferential treatment to mission critical traffic; as well, baseline performance can be captured and stored for extended periods of time (six months or more), aiding in network planning and simplifying changes to the network when needed.

Multivendor Support

proNX™ SLA Portal supports a multi-vendor infrastructure using Network Interface Devices (NIDs) and adherence to standards such as ITU-T Y.1731. We support a variety of leading NIDs and 3rd party products today, and are continually expanding our portfolio to address the needs of our customers. If you have a specific request, please contact info@btisystems.com.

Comprehensive Reporting Capabilities

proNX™ SLA Portal provides a wide variety of reports that can be created by simple point and click choices of metrics that are most important, and data export is quick and easy. It enables operators to create reports summarizing contractually required information and demonstrating conformance to agreed-upon SLA parameters. Custom reports are also available.

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proNX Management Suite